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By ReallyEvilCanine (Mon Apr 21, 2008 at 08:59:00 AM EST) A Day in the Life, flowchart, schedule, routine, fucktards, pie (all tags)

Charting the Present

A picture rather than the usual thousand words.

x-posted to da brog.

Flowchart

That pretty much sums it up. Now back to some guy's HP-UX problem. Not that I know HP-UX but that didn't stop me from getting chosen to resolve it,. The Citrix problem that came in from Germany, from a German, written in German, needing technical knowledge... that went to someone in Bangalore. Her only comment in the ticket: "What is Citrix?" It's in my queue now.

< James Bond 1952-2008 | It's like the Breakfast Club meets the Maltese Falcon >

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A Day in the Life | 7 comments (7 topical, 0 hidden) | Trackback

Hey, by johnny (4.00 / 1) #1 Mon Apr 21, 2008 at 09:03:08 AM EST

What is citrix? Isn't that the thing women have "down there"?
Buy my books, dammit!

: It's a lemon-based GUI terminal access thing [n/t] by Herring (4.00 / 4) #2 Mon Apr 21, 2008 at 09:19:54 AM EST

When my grandfather became ill, my grandmother rubbed goose-fat into his back. He went downhill quite quickly after that. - Milton Jones
[ Parent ]
: What, Citrix is shame? [nt] by gazbo (4.00 / 2) #3 Mon Apr 21, 2008 at 09:21:22 AM EST

"Engarde!" cried the larvae, huskily. - Scrymarch

[ Parent ]
: She's married to Madrox the Multiple Man by Rogerborg (4.00 / 3) #7 Mon Apr 21, 2008 at 10:38:34 AM EST

Which is apparently what REC turns into after a Root Cause 17.

-
Metus amatores matrum compescit, non clementia.
[ Parent ]

So if you ask for assistance from coworkers... by gazbo (2.00 / 0) #4 Mon Apr 21, 2008 at 09:23:24 AM EST

Then the only way of closing the ticket is by asking for more information from the customer?

So your coworkers' only role is to tell you to ask the customer for more info?

"Engarde!" cried the larvae, huskily. - Scrymarch

: Reread by TurboThy (2.00 / 0) #5 Mon Apr 21, 2008 at 09:28:03 AM EST

The correct reading is: "Asking other monkeys for help cannot lead to finding a solution."
__
You can't fix anything, you can't change anything, so just tell them that everything is A. The Fuck OK. —Rogerborg
[ Parent ]
: Close by ReallyEvilCanine (2.00 / 0) #6 Mon Apr 21, 2008 at 09:29:30 AM EST

They tell me what to ask for.
I suppose I could fiddle around a bit, flip those two boxes, add a decision box and move the arrows, but if I have to ask someone else, I don't have enough information. It's knowing that I don't know what to ask for that sends me off to them, as is the case in this HP-UX problem.

[ Parent ]

A Day in the Life | 7 comments (7 topical, 0 hidden) | Trackback